Appointments

GP Practice Online Access

GP online access is the use of online forms as another route for patients to contact their GP practice.

Members of the public can contact their GP practice for non-urgent requests during the day, anytime between 8am to 6.30pm, by filling out an online form on their GP practice website. www.redhousesurgery.co.uk

All GP practices are required to have their online consultation system available throughout core hours for non-urgent appointment requests, medication queries, and admin requests.

As well as the on-line forms patients can continue to telephone or visit the practice in person and speak with our care navigators through-out core hours.

We work hard to try and accommodate patients with appointments with a range of health care professionals within our team, or with signposting to other health workers or organisations such as community pharmacies, physiotherapy and the voluntary sector.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

phone us on 01908 375111

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

phone us on 01908 375111
SystmOnline to book an appointment, screening test or vaccination
use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

fill out an ask a nurse a question form
fill out an get help for any health problem form

We will aim to respond as soon as possible during opening times.

Urgent care

Patients can book an appointment on the day from 8:30am by phoning the practice.

Book in advance

We reserve a few appointments for advance booking. Please contact the practice for more information about advance booking.

Commuter

Problem seeing the doctor out of work times? Early bird surgeries are available by pre-booked appointment for a phone appointment with the doctor or with a member of the nursing team for blood tests.

Please note that this is not an emergency service.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: SystmOnline
fill out a cancel an appointment online form
phone us on 01908 375111 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you need to see the doctor but are unable to get to the surgery, you will be able to talk to one of the doctors to discuss the problem and if appropriate arrange a home visit. This visit may be undertaken by a member of our paramedic team.

Please call the practice for a home visit.

You may have to leave a phone number and the doctor will phone you after surgery. It would help if you could phone before 10am.

Later calls which are not urgent may have to be held over until the next day.